There's no denying that the global pandemic has changed the way people shop. Is price all consumers care about now?

As entrepreneurs and business owners, we have a vision of where we want our business to be. But how do we get from where we are now to there

Sometimes we can get so caught up trying to get new customers that we lose sight of an existing gold mine - our current customers.

Negative reviews can impact a company's reputation in a heartbeat, especially when the disparaging comment was posted online.

Often times we're so excited to put on our “owner” hats that we’ve forgotten how to think like a customer and deliver a great experience.